Everything You Need to Know, All in One Place
Our FAQ hub covers every detail, so your logistics process stays smooth.
General Questions
We understand that shipping can be complex.
We handle a wide range of cargo, including general cargo, commercial goods, pallets, full and partial container loads, oversized cargo, and time-sensitive shipments. Depending on the destination and cargo requirements, we offer road, sea, and air freight solutions.
You can request a quote by providing your pickup location, destination, cargo type, weight, dimensions or CBM, and preferred shipping method. Our team will review the details and provide a competitive quotation based on the specific requirements of your shipment.
Yes. We provide international freight services from Turkey to destinations across Europe, Africa, the Middle East, Asia, and other international markets. Depending on the route, we can arrange road, sea, or air transportation.
Once your shipment is booked, you will receive the necessary tracking or shipment reference details. You can use these details to monitor the progress of your cargo, while our operations team can also provide updates throughout the transportation process. Real-time tracking is commonly available for supported shipments.
Yes. We can assist with import and export customs procedures, documentation, customs declarations, and coordination with customs authorities. Customs requirements may vary depending on the cargo, destination, and applicable regulations.
Pricing Questions
Clear answers to your shipping rates and payment.
Shipping costs depend on several factors, including the origin and destination, cargo type, weight, volume/CBM, shipping method, delivery requirements, and applicable customs or handling charges. For container shipments, factors such as FCL/LCL and the selected route also affect the final price.
We aim to provide transparent quotations. Any applicable additional charges, such as customs duties, port or terminal fees, storage, inspection, special handling, or additional services, will be communicated where applicable. The final cost may depend on the actual shipment details and destination requirements.
Absolutely. We provide customized quotations based on your specific shipment. Simply send us the origin, destination, cargo description, quantity, weight, dimensions/CBM, and preferred shipping method, and our team will prepare a quotation accordingly.
Insurance coverage depends on the shipment and the quotation provided. Additional cargo insurance can be arranged when required, particularly for high-value, fragile, or sensitive goods. The applicable coverage and terms will be clearly stated in the quotation.
Payment terms depend on the type of shipment, destination, and agreed quotation. We will provide the payment instructions and applicable terms when your shipment is confirmed. For business customers, payment arrangements can also be agreed in advance.